What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why was my account upgraded?

    Asked by webshaark on December 11, 2013 at 07:48 AM
    I received an email this morning saying that my account was upgraded at a cost of $45. Can you tell me who authorized this?Thanks.
    Page URL:

  • Profile Image
    JotForm Support

    Answered by ardy0689 on December 11, 2013 at 10:55 AM

    We apologize for this confusion. However, your subscription has been renewed automatically. Based on your transaction history your last subscription started on 2012-12-11 and has been renewed earlier as a Premium Yearly subscription. That is why you received that notification.


    Do you want to discontinue your subscription? Please let us know so that we can assist you on downgrading. Thank you

  • Profile Image

    Answered by webshaark on December 11, 2013 at 11:02 AM
    My apologies, I didn't realize that was our annual rate I thought it was a monthly subscription. You can leave it as it is.
    Thanks very much.
    Glenn Swinton
    CANADIAN Coastal Services
    Canada's on water assistance provider.
    Email: gswinton@cdncs.com
    Cellular: (519) 919-6600
    Office. (519) 800-1858
    Fax: (519) 736-2411
    All information contained within this document and any affiliated correspondence should be considered privileged information, intended exclusive for the addressee. No portion of this transmission nor any attached documents may be forwarded, duplicated or referenced outside the confines of this correspondence without the expressed permission of The Swinton Group or an authorized, affiliated company belonging to the group. If you have received this message in error, delete it immediately and notify the sender.