- webshaarkAsked on December 11, 2013 at 07:48 AMI received an email this morning saying that my account was upgraded at a cost of $45. Can you tell me who authorized this?Thanks.Page URL:
- JotForm Supportardy0689Answered on December 11, 2013 at 10:55 AM
We apologize for this confusion. However, your subscription has been renewed automatically. Based on your transaction history your last subscription started on 2012-12-11 and has been renewed earlier as a Premium Yearly subscription. That is why you received that notification.
Do you want to discontinue your subscription? Please let us know so that we can assist you on downgrading. Thank you
- webshaarkAnswered on December 11, 2013 at 11:02 AMMy apologies, I didn't realize that was our annual rate I thought it was a monthly subscription. You can leave it as it is.
Thanks very much.
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