Account Information Page does not diplay correctly on my Jotform Account

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    T77HAS
    Asked on December 11, 2013 at 10:04 AM

    When will I be able to access the Account section?

     

    I have had no access for a few weeks.

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    TitusN
    Answered on December 11, 2013 at 12:19 PM

    Hello, 

    Sorry about that, and thank you for letting us know. 

    Have you tried clearing your browser cache? This is a common cause when elements on Joform pages do not load correctly. 

    If you are still experiencing this challenge, please let us know that Operating System you are using (Windows 7, Mac OSX etc) and what browser you are using as well, along with the version of the browser. This tools should help you get the details: http://www.whatismybrowser.com/

    Thank you for your patience.  

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    Jeanette
    Answered on December 11, 2013 at 12:36 PM

    Besides what Titus has advised to you (about clearing the browser's cache) , our form builder works better in Chrome or Firefox.

    Please try to access your account using any of those browsers if this is not the case. Let us know if the problem persist despite to have followed our recommendations