What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Information Page does not diplay correctly on my Jotform Account

    Asked by T77HAS on December 11, 2013 at 10:04 AM

    When will I be able to access the Account section?


    I have had no access for a few weeks.

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    JotForm Support

    Answered by TitusN on December 11, 2013 at 12:19 PM


    Sorry about that, and thank you for letting us know. 

    Have you tried clearing your browser cache? This is a common cause when elements on Joform pages do not load correctly. 

    If you are still experiencing this challenge, please let us know that Operating System you are using (Windows 7, Mac OSX etc) and what browser you are using as well, along with the version of the browser. This tools should help you get the details: http://www.whatismybrowser.com/

    Thank you for your patience.  

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    JotForm Support Manager

    Answered by Jeanette on December 11, 2013 at 12:36 PM

    Besides what Titus has advised to you (about clearing the browser's cache) , our form builder works better in Chrome or Firefox.

    Please try to access your account using any of those browsers if this is not the case. Let us know if the problem persist despite to have followed our recommendations