What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google Drive integration: Wrong date/time for the name of the submission folder

    Asked by ceu.csupomona on December 11, 2013 at 01:08 PM

    Hi, I am having trouble with my Google drive submission folder naming.

    For some reason it stopped naming the folders correctly. I have it set to auto and i like that format. I wish we would be able to take multiple field to create a custom folder name. But right now i just use the auto and so far so good. But sometime this week i realize that it was coming in the wrong format.

     

    the folder was created with the name like this. 

    2013-11-26 05_38 - Name - Email

    where the name is the name of the submittor and email is their email.

    But recently i started getting folders with the name like this.

    1_01_1970 00_00_00 - Name- Email

     

    I am not sure why this started happening. So i went to the form and deactivated the google drive intergration and reactivite it. But it is still giving me that issue.

     

    I looked in the submission reports and the submission dates are correct there. So everywhere else is correct except when it creates a folder in google drive. 

    Does anyone know what the issue is? Like it was working before and just recently it started doing this. and let me know if you need anything else on my end to show you.

     

    Thank you.

    stopped working email name format create google drive submission
  • Profile Image

    Answered by EliezerN on December 11, 2013 at 04:46 PM

    thanks for contacting us.

    I just made a test with one of my forms and I was able to reproduce the issue. It gives the Date/Time part of the name in a wrong format when setting up the name as Auto:

    So, I have forwarded a bug ticket to our next level support so that they can help to resolve this issue.

    You will be updated via this thread once this issue is resolved.

    Thanks

  • Profile Image

    Answered by ceu.csupomona on December 11, 2013 at 07:42 PM

    Thank you. Yes this would really help a lot because i am not sure when these submission are coming in and i have to open up the pdf manually to check the date and time. 

     

    Thank you.

  • Profile Image
    JotForm Support

    Answered by alp_deniz on December 14, 2013 at 03:02 AM

    Hello,

    This problem should be fixed now, could you please confirm it is working as you'd like?

    Kind regards

  • Profile Image

    Answered by ceu.csupomona on December 16, 2013 at 11:15 AM

    hi, i got this when trying to integrate the google drive. 

    Your drive folder can be found here:

    https://drive.google.com/#folders/An error occurred: Error calling POST https://www.googleapis.com/drive/v2/files: (500) Internal Error

  • Profile Image

    Answered by EliezerN on December 16, 2013 at 12:58 PM

    @ceu.csupomona

    I tested the integration, but I was not able to reproduce the issues at this time. The integration was built successfully.

    Please try removing the integration and re-building it. That may resolve this issue.

    If the issue still persists, let us know.

    Thanks

  • Profile Image

    Answered by ceu.csupomona on December 16, 2013 at 12:58 PM

    Ok, I integrate it a couple of times and this time it is working. I got no errors and the time stamps are coming in correctly. Thank you.

  • Profile Image

    Answered by ceu.csupomona on December 17, 2013 at 06:45 PM

    Hi, there is one issue that i am now getting and its still a problem within the google drive. I am having trouble with the time stamp on the folder and files. The time stamp is correct within the form submission but the time stamp on the folder creation was wrong. It was off by 5 hours. Like say if someone submitted a form at 3 pm it comes in as 8 pm. So if u look at the submission date within jotform it is correct but the creation time on google drive is incorrect. Could this be related?

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 17, 2013 at 11:05 PM

    I don't think that is related. So, as this is a different problem can you please open a new thread and provide details and if possible, screenshots so we can open a ticket?

    Thanks

  • Profile Image

    Answered by ceu.csupomona on December 19, 2013 at 12:37 PM

    Thank you. I have open a new thread for this issue.

     

    http://www.jotform.com/answers/306958-Google-Drive-submisison-time-stamp-Issue#0