What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
JotForm Support Manager
I have found a Subscription Number: S-6GK25494G9908071T for Monthly Premium , on behalf of your account johnnyn17
However, I am not able to find a reference for the upgrade to Economy. Please provide to us the reference number so we can help you to fix this issue soon