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    Gill Sans doesn't work

    Asked by roguerobot on June 15, 2011 at 11:08 AM

    I'm trying to select Gill Sans as my form's default typeface.  It's allowing me to select but the typeface that comes up isn't Gill - it looks more like Times (it's certainly not a sans-serif).  Any ideas?

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    JotForm Support

    Answered by JotFormSupport on June 15, 2011 at 11:44 AM

    Please check Gil Sans and Times New Roman. Example: First adjust the font as Gil Sans and then as Times New Roman. They are quite similar ones in fact.


    If you believe that there is still not ANY difference, then state your brwoser's version number and name.

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    Answered by roguerobot on June 15, 2011 at 04:08 PM


    Gill and Times are very different typefaces and what is being displayed isn't gill.  All of the other typefaces work fine except Gill.

    This is what it should look like: http://new.myfonts.com/fonts/linotype/gill-sans/

    This is the typeface being displayed: http://new.myfonts.com/fonts/adobe/times-new-roman/

    Is this an error on JotForm - do you have the correct typeface 'installed'. In the drop down menu it is the only one that isn't dislaying correctly either - all the other names are in their correct typefaces - Gill isn't. Or is it to do with the browser?  I'm using Firefox 4.0.1. Is anyone else having this issue?

    Love JotForm by the way - just what I was looking for - hopefully I can get this last little thing to work.


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    JotForm Support

    Answered by liyam on June 15, 2011 at 05:04 PM

    Hello roguerobot,

    When viewing the font faces on a website, normally it depends whether the type face is installed in the computer or not. There are also other means of being able to show the font without being dependent on the computer's settings via CSS but it will either depend on the browser version as older browsers can't read the CSS function. (others also use flash in rendering type faces to eliminate the dependence of the availability of the font in a computer, which is not usually preferred).

    If a computer being used does not have the font in the computer, it will use the default font of the browser in set.  Normally, to Tmes or Times New Roman.

    Here's an example of the custom CSS font-face that's using Gill Sans MT that I have also uploaded on my test website

    /* Font Styles */

    font-family: my_great_font;
    src: url("GIL.TTF");

    <p class="test" style="font-family: my_great_font;">testing 123 here we go</p>

    You can view how it looks like on this page: http://ravnos.t35.com/fontface.html

    If you need further clarification, or if you have other questions or concerns, please let us know.



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    Answered by roguerobot on June 16, 2011 at 05:00 AM

    Ah - interesting.  I have Gill installed but an OpenType version - not MT.

    Does that mean that is the recipient of a form by email had the correct font installed, it would read correctly? And if not, it would default to, for example, Times?  If that's the case, I guess I'm best sticking to standard fonts - Arial, Verdana etc?

    Thanks for the tip.

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    JotForm Support

    Answered by liyam on June 16, 2011 at 05:27 AM

    Hello roguerobot,

    Thank you for your response.

    You can also use OpenType fonts or any other type faces with usage of CSS as long as the font can be opened by the computer.

    Yes, you are correct. So it's normally a best practice to use standard fonts such as what you have stated.

    If you have other questions or concerns, please let us know.  We'd be happy to assist.