Not receiving PDF attachments

  • kingwoodspeech
    Asked on April 9, 2021 at 4:45 PM

    Hello,

    So I have created many Jotforms but for some reason, one of my forms, when completed, is not coming back to our email as a PDF attachment. I didn't do anything different than I did with the others so I don't understand why. Could you please advise on what might be happening or give me options to look for in settings?

    Thanks a bunch,

    KSPS

  • Ariel JotForm Support
    Replied on April 10, 2021 at 2:32 AM

    Hello there,

    Please share the URL of the form in question as well as the submission ID of the entries where you encountered the issue for us to better assist you.

    Also, note that attachments exceeding the limit of 5MB total file size will be omitted from the email. If this is the case on your form, you can include the PDF's download Link on the email message as a fallback.

    PDF Link Screenshot 10

     If you need further assistance, please feel free to contact us.