- protectpeelAsked on June 15, 2011 at 08:42 PM
When I clicked "cancel" on the account setting page, it takes me to Plimus sales. I would like to change my credit card info. and it is not allowing me to do that.
- JotForm SupportmlizAnswered on June 15, 2011 at 08:49 PM
Your payment was made using our payment gateway: Plimus. So, we do not have access to your credit card information. You might be able to change your credit card info by logging into your Plimus account. You will need to find out your Plimus username (a long string of numbers) from the original plimus email you received when you first paid for JotForm, then enter it on the link below and enter the email address used in email.
That will reset your password and you can then login there to change the CC details.
Let us know if you have questions.