What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Please help with this problem, still not fixed. (PayPal Payments)

    Asked by shyrabbit on June 22, 2010 at 12:44 PM
    I continue to receive PayPal payments but not receiving the corresponding submission form/entry. Also, in the last batch that you put through we are receiving duplicate submissions from a month ago. These duplicate forms are causing a lot of problems for use, as you might imagine. Lastly, we're realizing we are in fact receiving some (2-3) submissions for which no paypal payment was made. Please advise. shyrabbit
  • Profile Image
    JotForm Founder

    Answered by aytekin on June 22, 2010 at 03:45 PM
    We are working on a solution to allow you to see pending submissions. It should be completed this week.
  • Profile Image

    Answered by shyrabbit on June 22, 2010 at 04:00 PM
    Currently we are missing 26 (+ or -) submission forms for which we have received payment. Also, we have received approx. 6 submission forms without receiving PayPal payments.What do you mean by "pending submissions."? Are submissions only released every 24 hours or so? Michael
  • Profile Image

    Answered by WildThayne on June 22, 2010 at 04:27 PM
    I am so close to purchasing your solution, but it looks like there are significant issues getting data from a form that has a paypal product payment included to email the info correctly. This is what I really need. I have a form ready, my test emails work fine, it takes me to paypal, I receive the payment and it shows in the submissions section. BUT no email notification ever comes through!It is really imperative that the client get notified via email etc. We are so close, it seems like such an awesome service - any help or insight please!!!
  • Profile Image

    Answered by WildThayne on June 22, 2010 at 04:30 PM
    I guess I spoke too soon! The email eventually did come through!!!Quite a delay unfortunately, but who cares... it works. Time to pay. Thanks
  • Profile Image

    Answered by rrs188 on April 19, 2011 at 11:54 AM

    I had a submission 3 days ago and the customer paid via paypal.  I cannot see this transaction in Paypal's payment received.  What is going on?  When will this payment be transferred to my account?

  • Profile Image
    JotForm Support

    Answered by NeilVicente on April 19, 2011 at 12:19 PM

    @rrs188

    If you do not see the details for the transaction in your Paypal account, then that means that the transaction did not push through. The transaction was not completed thus there was no payment made.

    Also, you may ask your customer if  he received any email from paypal regarding any transactions made to your account. If he could show you a receipt for the payment, then it could be an issue with Paypal's system. If that's the case, you may need to contact Paypal support for assistance with your problem.