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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form conditions don't appear to be working correctly

    Asked by ActionTarget on December 12, 2013 at 04:35 PM

    For a new form that I created, I need to set conditions so that people who request a quote from us will be forwarded to the right sales representative based on the state they select. I set the condition so that if "State" is equal to "Alabama," it should email the form to Robb Anderson. However, there's a "Please Select" field that has nothing to select in it. I can't move on without selecting something in that field, but I also can't select anything. I had a similar problem trying to set up the MailChimp API as well.

    Screenshot
    new form email problem forwarded
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    JotForm Support

    Answered by TitusN on December 12, 2013 at 05:32 PM

    Hello, 

    Sorry about that. 

    In order to resolve this: 

    Have you set up email notifications yet? This field is dependent on that, the option will show up once this has been set up. 

    Please let us know by responding to this thread. 

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    Answered by ActionTarget on December 13, 2013 at 10:53 AM

    Thanks! That fixed it.