What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I had some problem with payment

    Asked by buajansveri on December 13, 2013 at 06:50 AM


    I have some problems with payment procedures. I have accidently made monthly premium payments for 3 times. You can find details below. Now i want you to cancel these subscribtions and give money back. After that i want to pay yearly 45 $. Please give me information about that.


    2013-12-13 $9.95 Premium Monthly Paid View
    2013-12-13 $9.21 Premium Monthly Paid View
    2013-12-09 $9.95 Premium Monthly Paid View
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 13, 2013 at 11:27 AM

    Upon checking your account records, it looks like those charges did not go through yet, as these have been applied today. I was only able to refund the charge applied on Dec 9

    Also, let me tell you that all of these charges are under the same BluenSnap account ID 33619225 , which is related to your JotForm account Buajans , not to   

    Account buajansveri  showsanother Reference Number :47671663 for regular Professional Monthly subscription $49.00

    To sort all of this out, here it is the deal

    I can  put the account buajans back to free and will request a refund for the latest 2 charges applied today Dec, 13, so you can re-upgrade using the discounted offer 

    Or if you wish to upgrade account buajansveri, then i can also perform a refund and have you to re-upgrade , I will gladly provide you with directions in order to do the upgrades correctly

    Let me know if you agree or how you wish to handle things




  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 17, 2013 at 08:08 AM

    Hello buajansveri,

    For some unknown reason, we have received an empty response from you. If you have replied from your email, please click on the following URL to reply again:  http://www.jotform.com/answers/303785

    Thank you!