- consultleoAsked on December 13, 2013 at 11:26 AM
My form is not loading on the following website:
Please note I have embedded the form in my wordpress site.
Also when i try to access my form directly from the link below it takes me to a captcha page.
I am wondering it this is effecting my issue i.e. when forms are called from Wordpress?
Can you please help?
- JotForm SupportWelvinAnswered on December 13, 2013 at 01:26 PM
- consultleoAnswered on December 13, 2013 at 02:21 PM
Ok it doesnt work consistently brother.. Please see attached screenshot.
Gives me an invalid form URL sometimes and sometimes it works fine.
I have a strong feeling it has something to do with that Confirmation required captcha pages that I keep getting since yesterday, whenever i try to access jotform website
- JotForm FounderaytekinAnswered on December 13, 2013 at 02:30 PM
You will need to update the form code on your site with a new form code you get from JotForm. The code you have seems to be pointing an incorrect URL.
Here is how you can get a new form code:
- consultleoAnswered on December 13, 2013 at 02:44 PM
Thanks for your reply.
In fact I am embedding the form through your wordpress plugin through the following syntax
so i dont think its an incorrect URL issue.
Secondly the form link shared above by Welvin doesnt work consistently (http://form.jotform.com/form/33084634065453 ). Its going on and off. It was working 5 mins back but now when i try to access it is showing INvalid form URL.
I have a strong feeling it has something to do with these confirmation captcha pages that I have recently strated getting, When i try to access the jot forms website.
- jonsan32Answered on December 13, 2013 at 03:13 PM
A few of my forms are back up. I believe jotform is slowly fixing this issue, but that is only an assumption. I did nothing to start the forms from disappearing, and I've done nothing since they started to reappear.
- JotForm FounderaytekinAnswered on December 13, 2013 at 04:26 PM
Actually, refresh fixes the problem. If you see the problem just refresh your browser and the form should be fixed.
- consultleoAnswered on December 14, 2013 at 03:55 AM
Refreshing doesnt help. In fact even when i go into jotform interface and try to preview the form its giving me a Form failed error.
I am not sure whats going on but its a real turn-off :(
- pinoytechAnswered on December 14, 2013 at 01:33 PM
Your form is working fine now upon checking your website. Please take a look at this video: http://www.screencast.com/t/ZRIsNNsu
Our sincere apologies for the inconvenience that may have caused.
- consultleoAnswered on December 14, 2013 at 02:44 PM
Many thanks guys! God bless you :)
Although just out of my curiosity I would like to know what was actually causing the issues?
Also i hope it wont happen again..:(
- JotForm SupportEltonCrisAnswered on December 14, 2013 at 07:47 PM
According to the provided error (http://tinypic.com/view.php?pic=5mms8x&s=5#.Uqz6db0W2el), this happens when you use wrong domain for your form. Note that we have domain separation rule, each form is assigned with a domain depending on what country you are in.
To prevent this, please make sure you are copying the provided embed code on the embed form wizard in the form builder.
However, regarding on the form that failed to load in your browser recently, it might be due to the v8 error recently, but it should be fixed by now.
If you come across any issues with your form, we'd be happy to assist you here.
- consultleoAnswered on December 15, 2013 at 04:08 AM
Thanks for your message Elton.Although I am not sure I fully grasp the dynamics of this domain seperation rule but like I said i only use the wordpress app for jotform, and the syntax is basically something like [id=xxxxxx] so assuming the form code remains the same. I am not sure if the domain seperation rule would have anything to do here.
But anyhow thanks for taking the time to explain.
The forms seem to be working now, but i still get the conformation Attention required captcha pages sometimes.
- JotForm SupportEltonCrisAnswered on December 15, 2013 at 04:42 AM
Thanks for the clarification and sorry for the confusion. I was basing on the screenshot you've reported (http://tinypic.com/r/5mms8x/5) which is related to invalid domain.
Anyways, glad to hear it's working fine now. :)
Regarding on the captcha page, this usually happens when the form script conflicts with the existing scripts on your site. The most efficient way to resolve this is to re-embed your form using iframe. Try it with iframe embed code instead of using plugin shortcode, this should resolved captcha issues.
- consultleoAnswered on December 15, 2013 at 02:54 PM
Okay guys the problem is back.
And nothing works :( I have a strong feeling that this is related to those nasty confirmation (Attention required) pages.
Also since I am using wordpress, the iframe code is not working.
Can someone please remove those annoying confirmation pages. The problems seem to have started from the time they have started appearing. :(
- JotForm SupportjonathanAnswered on December 15, 2013 at 05:03 PM
I was not able to find an embedded form here http://leoconsulting.biz/wordpress/apply-3/
Can you please guide me where I can check the form used on your website?
We will check further.
- consultleoAnswered on December 16, 2013 at 02:09 AM
the form is on the following link. I have used the wordpress plugin to embed the form. Iframe didnt work for me.
- JotForm SupportEltonCrisAnswered on December 16, 2013 at 04:46 AM
I just want to clear my doubt, because I am thinking of the captcha page that appears after form submissions but I guess not.
Are you referring to the captcha page when you first visit your form just like the following image below?
If this is the case, let us know your IP address so we can whitelist it here. I think this might help.
We'll await your reply. Thanks!
- consultleoAnswered on December 16, 2013 at 04:54 AM
Hi yes absolutely. The form that appears sometimes when I try to access jot forms URL. I need to enter captcha before I am allowed to access the form.
These confirmation pages were not appearing 4 days ago.
Actually whitelisting my IP wont solve anything because the forms are access by people all over the country? I can not ask for their IPs so they are whitelisted on your server first.
Is there a way out? Because if the IPs need to be whitelisted then it defeats the whole purpose of Jot forms. :(
- JotForm SupportWelvinAnswered on December 16, 2013 at 08:11 AM
Our developers added the feature for security concerns to both the user account and Jotform's. Your form users would only provide the captcha just once. After that, they are able to go back to the form without the security check. I would suggest adding a note at the top of the form that captcha is required so they are aware of the reason.
- consultleoAnswered on December 17, 2013 at 11:04 AM
I understand that Welvin, but clearly its not working. In my case the form is embedded into the wordpress site, but when someone access my site, the form does not load, because clearly the cpatcha security check is only validated if the user accesses the jot form url directly.
e.g. when a user goes to my registration page ( http://leoconsulting.biz/wordpress/apply-3/)
he cant see the form because he has not gone through the captcha confirmation page, and the captcha page is not embedded into my site like the jot form itself.
This is creating quite a challenge. Because then the user would need to access the jotform site first, validate the captcha, and then only he can see the form on my wordpress url.
Secondly usually on registration forms, users only access it once when they need to register. Why would a particular user access the form again and again? Either the captcha page should appear as embedded in my wordpress site so user can enter the captcha and see the form right there.?
- consultleoAnswered on December 17, 2013 at 11:05 AM
oh by the way, when you goto the above site (http://leoconsulting.biz/wordpress/apply-3/) You would probably see the form correctly, because well you are whitelisted and you dont have to go through that captcha attention required page before accessing the form.
Similarly if i access jotform site and enter the captcha, then even I can see the form on the above link.
Bottom Line: ANyone who wantes to see jotform embedded on my site, needs to access jotforms directly and enter captha to validate his ip as a security check.
- JotForm Supportardy0689Answered on December 17, 2013 at 01:48 PM
We really do apologize for this inconvenience. I am currently testing your scenario on my local server with a wordpress installed to replicate the said issue on the Captcha page. We will update you here for any progress. If one of our colleagues have other ideas on it. They will surely reply to you on this thread as well.
- consultleoAnswered on December 20, 2013 at 08:32 AM
Well thanks for all your efforts, but It doesnt seem like there is any significant improvement. The issue is quite simple i think. The jotform website needs a captcha confirmation when a user logs in (i am not sure if it is applied to a specific region or randomly). So when a form is being pulled through wordpress it wont load, unless the user directly access the jotform website, and enters the captcha there. Then when he goes back to the wordpress website the form would appear magically :)
Anyway urm I was just wondering it I can expect a solution to this problem or is it time for me to move-on from jot forms? Which would be a pity as I really loved jotform :)
- JotForm Support ManagerJeanetteAnswered on December 20, 2013 at 10:19 AM
I think it would be very helpful if you get a screen video capture for us to see how the issue is triggered. Please do and share with us the link (jing can be a good resource)
This way, Ardy can test on his wordpress site to reproduce the issue and escalate to our devs if possible
- consultleoAnswered on December 20, 2013 at 03:06 PM
Hi, sure there you go:
You will notice how the form was not loading before I entered the captcha by logging onto the jotform site. And once I did that, supposedly the site whitelisted my ip and when i went back to my original website, the form magically appeared.
- JotForm Supportardy0689Answered on December 20, 2013 at 04:30 PM
Hello consultleo, this is the first time that I see the challenge page appear very often. does your IP address change regularly provided by your ISP? Do you use a free VPN a lot?
What I can advise for now is to embed your form using the form source code and download the needed files.
You will end up with these files when you extracted the downloaded ZIP archive:
Now host it on your server where your Wordpress directory is located specifically on the theme directory that you use
If you have trouble finding the theme directory, your theme directory is currently at
As you use the squirrel theme. Now create a new folder inside the squirrel folder and name it Jotform and host the source code files there. Actually you may use any name. We just don't want to accidentally replace the CSS files on your theme folder that is why it is advisable to create a new folder.
Now install the "IFrame" wordpress plugin by Webvitaly and activate it.
Then use this WP shortcode to embed on your Apply page. Make sure that you activated the iframe plugin before using this.
[iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="http://leoconsulting.biz/wordpress/wp-content/themes/squirrel/jotform/LEO%20Consulting%20-%20Join%20Us!.html" frameborder="0" style="width:100%; height:3246px; border:none;" scrolling="no"][/iframe]
That should prevent the form from disappearing. It is possible that the captcha will only appear after you click submit button.
Please try the above suggestion and let us know how it goes. Thanks
- consultleoAnswered on December 21, 2013 at 03:33 PM
Okay finally it seems to be working! :D Thanks mate!
So what if i want to make some changes to my form? e.g. correct a small spelling mistake etc.
Would I have to follow all the above steps again? or can i just replace a file or so?
- JotForm Support ManagerJeanetteAnswered on December 21, 2013 at 09:13 PM
Yes, actually every time you perform an edit in the form , from within the builder, you must grab a fresh full source code and follow the steps above