What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    "sharing" email to sub-user virtually blank, no links to create account

    Asked by millennialtransport on December 13, 2013 at 03:46 PM

    I set up a sub-user just the way I need to and the email that they receive is junk, they can't do anything with it.  Any suggestions?  Any way for me to manually make the username and password?

    email create create account sub-user
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 13, 2013 at 04:50 PM

    Upon checking your account I can see you have shared some forms with a non-existing user, this is just an email address

     

    To make this to work, you please create the free account and then add the user (not the email) as sub-user

    From what I'm seeing in your other thread, you are looking for having the client  to get the submission into their email address. If that is the case, create a separate email notification and add the recipient email address for your client there

     

    If you still need assistance, let us know