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    "sharing" email to sub-user virtually blank, no links to create account

    Asked by millennialtransport on December 13, 2013 at 03:46 PM

    I set up a sub-user just the way I need to and the email that they receive is junk, they can't do anything with it.  Any suggestions?  Any way for me to manually make the username and password?

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    JotForm Support Manager

    Answered by Jeanette on December 13, 2013 at 04:50 PM

    Upon checking your account I can see you have shared some forms with a non-existing user, this is just an email address


    To make this to work, you please create the free account and then add the user (not the email) as sub-user

    From what I'm seeing in your other thread, you are looking for having the client  to get the submission into their email address. If that is the case, create a separate email notification and add the recipient email address for your client there


    If you still need assistance, let us know