What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is my account getting SSL submissions?

    Asked by anthonysum on December 14, 2013 at 01:49 AM

    Hi Jotform Support,

    It is surprising that I am getting this message as I have not used any SSL submissions (no reference to https://) in this accout.

    Can you please let me know which of my forms are using SSL, and help to reset the SSL count so I can continue? 



  • Profile Image

    Answered by jedcadorna on December 14, 2013 at 06:31 AM

    Hi Anthony,

    One reason might be that your website is forcing you to use HTTPS instead of HTTP one example is google site. Can you please share your website URL so we can further check. In the mean time I have reset your SSL counter so the form won't be disable and we can check which form and which site is forcing the form to be sent as SSL.

    If you have multiple website kindly indicate all so we can check. We'll wait for your response.



  • Profile Image

    Answered by jedcadorna on December 14, 2013 at 06:37 AM

    I'm suspecting that this is the form "OPERATION KOOKABURRA 2014 - REGISTRATION" as it has the most resent numbers of submission. This is the form URL http://www.jotform.me/form/33143419676458. You may provide the website URL where the form is embedded. Thanks,