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  • Profile Image

    Notification by email is NOT working, not forwarding.

    Asked by Edward2003 on December 14, 2013 at 05:34 PM

    Dear Sir or Madam;

    Not receiving email alerts.

    I have two forms, both have the EMAIL ALERTS turned on in the Edit Form window. 

    Both “Test Email”, while in the COMPOSE EMAIL windows - works.  Tests work. Emails received.

    However when doing a real test, from our website - all looks good, but NO EMAIL RECEIVED.  Not being notified - for some time now.

    PLEASE ADVISE.


    The url’s for my two forms are below:

    http://promassagers.com/contact_form.html

    http://www.promassagers.com/register

    Sincerely, Edward
    edward2003@mac.com

    Page URL:
    http://promassagers.com/contact_form.html

    email Emails email alerts compose
  • Profile Image

    Answered by Cesar on December 14, 2013 at 09:02 PM

    It appears that emails are not being sent out as the recipient email is on the bounce list. I have since removed the email from the bounce list. 

    Do review the reasons as to why your email service provider is blocking these messages.

    Result:
    DocNoble@ProMassagers.com is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email not accepted for policy reasons.  Please visit http://postmaster.yahoo.com/errors/postmaster-27.html [120]'

    Kindly make sure to whitelist the following domains used by jotform to send out email alerts:

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com
    ·        static-interlogyllc.netdna-ssl.com

    Kindly try to perform a submission. Do let us now if the issue persists, thank you.

    Related Article:

    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues