- Edward2003Asked on December 14, 2013 at 05:34 PM
Dear Sir or Madam;
Not receiving email alerts.
I have two forms, both have the EMAIL ALERTS turned on in the Edit Form window.
Both “Test Email”, while in the COMPOSE EMAIL windows - works. Tests work. Emails received.
However when doing a real test, from our website - all looks good, but NO EMAIL RECEIVED. Not being notified - for some time now.
The url’s for my two forms are below:
- CesarAnswered on December 14, 2013 at 09:02 PM
It appears that emails are not being sent out as the recipient email is on the bounce list. I have since removed the email from the bounce list.
Do review the reasons as to why your email service provider is blocking these messages.
DocNoble@ProMassagers.com is IN the bounce list
Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email not accepted for policy reasons. Please visit http://postmaster.yahoo.com/errors/postmaster-27.html '
Kindly make sure to whitelist the following domains used by jotform to send out email alerts:
Kindly try to perform a submission. Do let us now if the issue persists, thank you.