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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account suspended for phishing

    Asked by serubi on December 14, 2013 at 06:14 PM

    When I try to login it gives me this message: 

    Due to terms of use violation, your account has been suspended.

    It was suspected to be used for phishing. If you think this is a mistake pleasecontact us to resolve this issue.

     

    I have no clue why I you would suspend me for phishing. I have not done such thing. My username is serubi

    my account JotForm style size message
  • Profile Image
    JotForm Support

    Answered by EltonCris on December 14, 2013 at 09:31 PM

    Hi there,

    Your account should now be fine. You can now login.

    I have re-activated your account after finding no forms that has violated Jotform's terms of use. This was probably due to the minecraft and forum username you are asking with your forms that's why it triggers our phishing filter. Anyway, I have now white listed these forms to avoid this form occuring again.

    Our apologies for any inconveniences caused.

    Regards!