What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to downgrade my account and delete it

    Asked by karmelikytt on December 14, 2013 at 09:51 PM



    I cannot downgrade the account. It says it is scheduled to be downgraded manually and it says the same thing several weeks already. I also do not need the account anymore. How can I delete it?


    With regards

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    Answered by Cesar on December 14, 2013 at 11:46 PM
    Hello, you can cancel the subscription on your Paypal account by performing the following steps:
    -Log in to your PayPal account
    -Find the latest payment you have made to Jotform
    -Click on the subscription number for that transaction
    -Click on the "Cancel Subscription" button.
    You can also visit this page for a more detailed explanation on how to cancel a Paypal subscription.
    Once the subscription is canceled. Once the account is on free status we can proceed with account deletition by request.
    If you need further support, do let us know. Thank you.