I need to downgrade my account and delete it

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    karmelikytt
    Asked on December 14, 2013 at 09:51 PM

    Hello,

     

    I cannot downgrade the account. It says it is scheduled to be downgraded manually and it says the same thing several weeks already. I also do not need the account anymore. How can I delete it?

     

    With regards

  • Profile Image
    Cesar
    Answered on December 14, 2013 at 11:46 PM
    Hello, you can cancel the subscription on your Paypal account by performing the following steps:
    -Log in to your PayPal account
    -Find the latest payment you have made to Jotform
    -Click on the subscription number for that transaction
    -Click on the "Cancel Subscription" button.
    You can also visit this page for a more detailed explanation on how to cancel a Paypal subscription.
    Once the subscription is canceled. Once the account is on free status we can proceed with account deletition by request.
    If you need further support, do let us know. Thank you.