What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can no longer create a box of html text. It just dissapears when I hit "complete"

    Asked by txtbookapp on December 16, 2013 at 07:26 PM

    I have been trying to make a block of text in my form but it will not save it. I have made blocks of text before with no problems and now I can only make blocks of text with a few words.

    Page URL:
    http://form.jotform.us/form/33380115020134

    html text text tool problem text won't save
  • Profile Image
    JotForm Support

    Answered by abajan on December 16, 2013 at 07:38 PM

    There's an issue which has recently developed with the text tool. A ticket has already been submitted about it.

    Our apologies for any inconvenience caused.

  • Profile Image
    JotForm Support

    Answered by kenneth on December 18, 2013 at 04:08 PM

    Hi, form text tool should be working fine now. Sorry for the delay and the trouble that have caused you.
    Please reply back to this thread to confirm if the problem is no longer happening.
    If still is, we will try our best to investigate further. 

    Thanks for your cooperation,
    Kenneth