How to recover some used upload space?

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    Asked on December 17, 2013 at 03:51 AM


    I'm using a free account, and my maximum upload space is 100MB.

    I've used up 61MB (because of uploaded files from submissions). Is there anyway to get back some space? I tried to delete some forms (which went along with lots of submission files) but the used space remains 61MB

    Looking forward to being answered,


  • Profile Image
    Answered on December 17, 2013 at 08:26 AM

    Hello Huan,

    You do not have to necessarily delete your forms. To free up upload storage space you should delete the submission records which has file attachments. 

    When you delete a form it is just soft deleted and is simply moved under trash folder. This is exactly the case with your account. Upon checking your account, I found that you have several form under trash folder:

    You need to either delete these forms completely or restore and delete the submissions manually from your submission list page:

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!