- namhuanAsked on December 17, 2013 at 03:51 AM
I'm using a free account, and my maximum upload space is 100MB.
I've used up 61MB (because of uploaded files from submissions). Is there anyway to get back some space? I tried to delete some forms (which went along with lots of submission files) but the used space remains 61MB
Looking forward to being answered,
- JotForm Supportashwin_dAnswered on December 17, 2013 at 08:26 AM
You do not have to necessarily delete your forms. To free up upload storage space you should delete the submission records which has file attachments.
When you delete a form it is just soft deleted and is simply moved under trash folder. This is exactly the case with your account. Upon checking your account, I found that you have several form under trash folder:
You need to either delete these forms completely or restore and delete the submissions manually from your submission list page:
Hope this helps.
Do get back to us if you have any questions.