What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    forms going to junk folder

    Asked by Brad Martin on December 17, 2013 at 10:16 AM

    You have a great product , but just recently experienced all of our RFQ forms going to junk folder.  No doubt Jot form is flagged due to spam.     Any suggestions?    Are these the whitelist senders?     web page with one of the forms shown below.   If we cannot find a solution, we will have to revert to another form option.    We love your product and prefer staying with your service.  






    Page URL:

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 17, 2013 at 12:49 PM
    If you are using "noreply@jotform.com,  you may white-list our domain, as we use Amazon SES method for "noreply@jotform.com" sender.

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com
    Otherwise, I would recommend you to whitelist our IP's
    Please check this Guide for further details
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    Answered by aeroproducts on December 17, 2013 at 12:58 PM
    Trying both methods. Found guide prior to your reply.
    Brad M. Martin, Director of Marketing
    Aero Products Component Services Inc.
    551 N. 40th Street, Show Low AZ 85901
    Ph: 928.537.1000 * Cell: 480.510.4753

    Approved Bell Customer Service Facility
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    JotForm Support

    Answered by EltonCris on December 17, 2013 at 03:49 PM


    Great! That might be of help.

    Inform us should you have further questions about this matter.