"print" not saving in text area?

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    Asked on December 17, 2013 at 12:09 PM

    i am trying to type the following into a text area on my form: "outstanding print quality". however, once the area is saved, the word "print" dissappears! i changed to "outstanding quality of our prints" and it deleted "print" again, just left a hanging "s". 

    any help woud be much appreciated!  

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    Answered on December 17, 2013 at 02:13 PM

    We apologize for this inconvenience. Upon testing, I was not able to replicate this on your form or from my cloned version of the form. I can able to write the same phrase "outstanding print quality" when filling the form or when adding a hint to it


    Adding Hint and save the form, retains the word "print" when viewing the form.


    If you are still having the issues, I recommend to edit your form and just save it without doing anything. Alternatively, if it does not work replace the text area field with a new one and save it. This is a glitch in our server but I believe it was fixed now. Please let us know if this issue persists. Thank you