What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are you disabling this account???? I have nowhere 10 gig loaded here. What do you think you are doing?????

    Asked by don carlisle on December 17, 2013 at 01:01 PM
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    JotForm Support

    Answered by EltonCris on December 17, 2013 at 04:01 PM

    Hi,

    You've passed the upload space premium limit for this month that's why your form was temporarily disabled. Keep in mind that premium upload space limit is 10GB for premium users. Your current upload space reached to 10.50GB which surpasses the premium limit.

    To fixed this, you have to clear up your upload space counter by deleting submissions with attached files. That should re-enabled back your forms. I would suggest backing up your files first by downloading them if you do that.

    Should you have further questions about this, let us know here.

    Regards! 

  • Profile Image

    Answered by don carlisle on December 17, 2013 at 04:08 PM
    I did that yesterday at first notice. I do not have anywhere near 10 gigs in storage, unless it is hidden somewhere
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    JotForm Support

    Answered by EltonCris on December 17, 2013 at 04:17 PM

    I think your upload space has been re-evaluated by our system already. Kindly relogin to be able to view the changes.

    Thanks!

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    Answered by don carlisle on December 17, 2013 at 04:45 PM
    Thank you!
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