What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Paypal Integration Issue

    Asked by woodlandsrugby on December 17, 2013 at 02:41 PM

    Hi,

     

    Some of my users are stating that once they click submit, nothing happens. It does not take them to the PayPal site. Is this a cache clearing issue? I am getting other submisssions , so it's not a universal problem.

    Thanks

    problem cache site thanks
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    JotForm Support

    Answered by TitusN on December 17, 2013 at 04:53 PM

    Hello, 

    Sorry about that, and thank you for letting us know. 

    Yes, cache may be an issue, but it may be a rare challenge to deal with. 

    What could be more challenging is the 'required' fields on the form.

    If they are not filled, the user will not be able to submit the form, and move on to Paypal for payment. 

    The error of an incompleted 'required' field only shows beneath the field in question, so the user would have no idea why the submit button is not working, unless they scroll up to check what they could have missed.

     

    To resove this, consider using page breaks to shorten your form, enabling the user to see errors for incomplete fields, as well as allow them to take a step-by-step method to complete the form. 

    Please let us know how we can assist further.