I have 3 forms going to a specific email address, but only 1 form is getting sent to email address.

  • Profile Image
    Asked on December 17, 2013 at 05:10 PM

    I am a free user


    I have 3 forms for a client, all of which have a notification getting sent the same email address.

    However, only 1 of the froms send an email notification. 

    Am I trying to do something that is out of the terms of my free account? Or am I just missing the mark on something.

    My client is unhappy and being extrmely rude :( 

  • Profile Image
    Answered on December 17, 2013 at 05:25 PM


    Sorry about that, sounds like you're having a bad day, lets try and make it a little better. :-)

    Make sure that your email notifications are configured correctly

    1. Make sure the sender's email address is configured to noreply@jotform.com. You could also consider configuring a custom SMTP (that's like sending the notifications through an email of your choice)

    2. Make sure the recepient address is correct. 

    If you have done all the above, and are still experiencing challenges, the notifications may be ending up in your client's SPAM or Junk Mail folders. 

    Consider adding Joform's IP addresses to your clients' whitelist. You may need to contact their email providers to accomplish this. 

    Otherwise, ask your client to remove the emails from the Junk folder, and they should be able to recieve notifications. 

    Unrelated, but could be important: You have almost achieved your submission limit (70/100 submissions), please consider subscribing to one of our plans

    Please let us know how we can assist further.