Away notifications

  • Profile Image
    Asked on June 17, 2011 at 09:23 AM

    We have several people that the forms go to once submitted, however when someone has an away email set up when the form is submitted they will recieve an out of office email from that email address.  Is there anyway to prevent that from happening?

  • Profile Image
    Answered on June 17, 2011 at 10:25 AM

    Hello RedX2010,

    Thank you for posting your concern.

    What I can suggest to you is instead of using the form user's email address as sender, you can use a default email such as or any of your email addresses.  And just fill in the email address of the form user somewhere else.

    An auto-reply email cannot be prevented when something like this as this depends on the settings from the email service provider and settings for this is beyond the control of Jotform.

    If you need further clarification regarding this, or if you have other questions or concerns, please let us know.  We'd be happy to assist.