What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sub Account

    Asked by jegeorge on December 17, 2013 at 07:54 PM

    We are trying to setup sub-accounts.  When the email is sent, below is what the recipient sees.  Please advise.


    JotForm noreply@jotform.com via amazonses.com 
    7:52 PM (0 minutes ago)
    to me
                body, html{

                    font-family:Verdana, Geneva, Arial, Helvetica, sans-serif;

                                    Create an Account to Access Your Forms

                                    jegeorge gave you access to some forms on JotForm. You must first create an account on JotForm to access these forms.

                                    Shared folders/forms with you:

                                        All Forms and Folders

                                    Sign Up Now!
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    Answered by dead_simple on December 17, 2013 at 07:57 PM

    Try to refresh few times, their server gives error frequently. did you register subaccount for jotform? 

    Subaccount mustbe registered to view the shared forms and permissions required to see submissions. 


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    JotForm Support

    Answered by liyam on December 17, 2013 at 09:56 PM

    dead_simple is correct, jegeorge.

    While you have given access to a said email address to your account, the email address should create an account with JotForm as well so to be able to use the privilege you shared.

    If you need further assistance on this matter, or if you have other questions or concerns, please do let us know.