Signature appears as a broken image icon in submissions - using creative ziio tablet

  • Profile Image
    ahsclient
    Asked on December 17, 2013 at 11:41 PM

    hi, 

     

    i am facing issues regarding the e-sign. my clients use a ziio tablet which has android version 2.2 installed. we are using the android browser as firefox has a lot of issues on this.

    after the client signs and submits, i get the submission alert and pdf where the sign appears as a broken image icon.

     

    any suggestions?

    when i fill in through browser on pc desktop it is fine.

     

    regards

  • Profile Image
    EltonCris
    Answered on December 18, 2013 at 05:25 AM

    Hi,

    Did the user managed to submit the form without any errors? Personally android 2.2 froyo is a bit outdated so there's a higher chance the form couldn't work properly due to it's old technology. There might be features unavailable on that browser that's required by the e-signature to work properly like the javascript.

    However, may I suggest you to try this alternative signature tool, I'm not quite sure if this would help, but it's worth a try. http://widgets.jotform.com/widget/smooth_signature

    Feel free to let us know if you have further questions or concerns about this.

    Thank you!