Signature appears as a broken image icon in submissions - using creative ziio tablet

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    Asked on December 17, 2013 at 11:41 PM



    i am facing issues regarding the e-sign. my clients use a ziio tablet which has android version 2.2 installed. we are using the android browser as firefox has a lot of issues on this.

    after the client signs and submits, i get the submission alert and pdf where the sign appears as a broken image icon.


    any suggestions?

    when i fill in through browser on pc desktop it is fine.



  • Profile Image
    Answered on December 18, 2013 at 05:25 AM


    Did the user managed to submit the form without any errors? Personally android 2.2 froyo is a bit outdated so there's a higher chance the form couldn't work properly due to it's old technology. There might be features unavailable on that browser that's required by the e-signature to work properly like the javascript.

    However, may I suggest you to try this alternative signature tool, I'm not quite sure if this would help, but it's worth a try.

    Feel free to let us know if you have further questions or concerns about this.

    Thank you!