- shacklesproductionAsked on December 18, 2013 at 12:17 AM
I am using a form to collect payments for an upcoming event. Customers are able to make a purchase using their paypal account but not by using their credit card. All credit card transactions receive the error The card you entered cannot be used for this payment. Please enter a different credit or debit card number.Page URL:
- JotForm SupportNeilVicenteAnswered on December 18, 2013 at 04:50 AM
Thank you for contacting JotForm Support. We are sorry for this inconvenience, but the problem seems to be lying on Paypal's end. Based on your screenshot and my own tests, our system was able tok send the parameters needed for a successful transaction.
The error occurred on Paypal's transaction page, and the credit card was declined. Since we do not have any control with regards to the processing of credit card information by Paypal, it would be best to contact their support department for further assistance.
Kindly inform us again if we can be of further help.