What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Response to Previous Ticket

    Asked by Nicolas Leas on December 18, 2013 at 09:39 AM


    I tried to respond to the reply your team sent about my orginial ticket but your system sits at Please Wait. The ticket in question - http://www.jotform.com/answers/305753-Login-Information?k=f4e45e7372c7e96101c9412fa173c62e

    The response

    Did realize it was against JotForm policy to collect those items, so my apologizes for that. As far as the reasoning behind it. We are trying to automate our client information process using Jotforms to connect to InfusionSoft and Zendesk, this form would only be utilized AFTER the client has already paid us and is ready to start with our services. In no way is this to be made public or be visible any other way than via a link provided by email.


    If we just removed the fields in question, would that allow my account to be re-established?




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    JotForm Support Manager

    Answered by Jeanette on December 18, 2013 at 12:06 PM

    Ok, I've reactivated your username, but I've also deleted the guilty form

    Kind regards