When I try to add sub-users to my account, users get a mis-formatted email with no link to follow

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    Asked on December 18, 2013 at 10:21 AM
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    Answered on December 18, 2013 at 01:33 PM

    Thanks for reporting this issue. I was able to reproduce it. So, I have submitted a ticket to our next level support so that they can fixed it asap. We will inform you via this thread, once this is resolved.

    Now, the link that your sub-account user needs to visit is the MY FORMS page, which is this one: http://www.jotform.com/myforms/ So, you can suggest him to visit the link to see the forms you shared with him.


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    Answered on December 19, 2013 at 03:11 AM

    Thanks for the report, i will fix this issue today.



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    Answered on September 19, 2014 at 07:45 PM


    This issue has been resolved for a while now. We apologize for the delay in updating this ticket. Please let us know if you still encounter an issue.