What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When I try to add sub-users to my account, users get a mis-formatted email with no link to follow

    Asked by jgriffith on December 18, 2013 at 10:21 AM
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    Answered by EliezerN on December 18, 2013 at 01:33 PM

    Thanks for reporting this issue. I was able to reproduce it. So, I have submitted a ticket to our next level support so that they can fixed it asap. We will inform you via this thread, once this is resolved.

    Now, the link that your sub-account user needs to visit is the MY FORMS page, which is this one: http://www.jotform.com/myforms/ So, you can suggest him to visit the link to see the forms you shared with him.


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    JotForm Support

    Answered by mdikici on December 19, 2013 at 03:11 AM

    Thanks for the report, i will fix this issue today.



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    JotForm Support

    Answered by steve on September 19, 2014 at 07:45 PM


    This issue has been resolved for a while now. We apologize for the delay in updating this ticket. Please let us know if you still encounter an issue.