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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Thank you form wizard

    Asked by jvanclef on June 17, 2011 at 02:31 PM

    the first time i used the thank you form wizard, after hitting finish, I was asked wither I want my form opened inside current window or new window.

    I chose inside window. Now I want to change that choice and I am not being given the option after hitting finish anymore.

    How can I change this?. I've looked everywhere in setting, properties, and I'm sure I'm missing an easy fix.

     

    Thanks,

    jason.

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    JotForm Support

    Answered by NeilVicente on June 17, 2011 at 02:54 PM

    Hi Jason,

    I don't want to sound like I am doubting your statement, seeing that you have been a Jotform customer way before I became a support specialist, but uh, are you sure that the Thank You Wizard used to provide an option on how the custom thank you url is displayed (current vs new window) ?

    I looked for it everywhere myself, even if I have not encountered it once, but I wasn't able to find it at all.

    Perhaps what you saw a long time ago is the insert link pop up for adding links in the form (via free text field). Please refer to the the screenshot below:

    This sample form demonstrates the options above.

     

    Let me know if you are 100% sure that the said option used to exist for Custom Thank You Pages. I will notify our higher ups about this if you are.


    Neil

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    Answered by jvanclef on June 17, 2011 at 03:24 PM

    HI Neil-

    A long time ago was this morning. That being said, yes, the insert/edit pop up link is exactly what i'm looking for and can't seem to get back to it.

    I hit the thank you wizard. Change to custom url or the last choice being thank you form. I have both set up but it does not give me that pop up to edit the link. my only choice is to hit finish. and that's it.

    the first/only time that pop up showed up, I chose inside window, which for my application I'm using the form with, does not work. I need the new window so I need to get back to that pop up.

    Thanks for the help,

    Jason

     

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    JotForm Support

    Answered by liyam on June 18, 2011 at 12:29 AM

    Hello Jason,

    You might have been working on the content of your custom Thank You message and trying to put a link in it that it confused you thinking it's an option to open your thank you page on a new window or inside the current window.

    The pop-up that shows this option in the Thank You message option is the chain icon in the tool bar, you have to highlight the message so for it to be enabled.

    On the sample image above, I have highlighted the word Thank You! in the editor and then you can see that the chain icon will change in color.  You can click on that for the option to show up.

    If you could share with us more details about the thing you're trying to accomplish, maybe we can provide you alternatives.

    Thanks.