What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account Upgrade Issue

    Asked by Leslye on December 18, 2013 at 09:47 PM

    Hello Jotforms.

     

    Today i upgraded my account from basic to premium (US 45 per year) and I recieved the message from the creditcard, but my account keeps telling me that i have the basic one. How can I know if my account got the upgrading for real? Thank you

    message hello my account upgraded
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    JotForm Support

    Answered by Welvin on December 19, 2013 at 06:09 AM

    Hi,

    We can correct this to our end. Just please let us know the Order Reference Numbers or Subscription Numbers so we can check.

    Thanks

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    Answered by Leslye on December 19, 2013 at 06:48 AM

    Ok, this is the email message i got after upgrading.

     

    This is the ID of the order:

    ID del pedido: INT131218-4824-49978
    And this is the link that was in the message https://sites.fastspring.com/interlogy/order/s/INT131218-5167-90108S
    Thank you for the help. I really need it, i have an event today and the form i have online is gonna be disabled at midday if i didn't upgrade the account.
  • Profile Image
    JotForm Support

    Answered by Welvin on December 19, 2013 at 07:08 AM

    Thanks for providing the required information. I found the payment record and fixed it for you. Your account should subscribed to our Premium Yearly Plan.

    Thanks

  • Profile Image

    Answered by Leslye on December 19, 2013 at 07:22 AM

    Thank you very much!! :D