What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    PDF files not loading

    Asked by woodlandsrugby on December 19, 2013 at 09:34 AM

    Hello again, I am having trouble with the PDF I placed in the form using some widget. The PDF aren't loading completely. at least on my end. I did get one form to load. but the others have the "loading " bar stuck at about 80%. I am getting registrations, but don't know if users are seeing the same thing. As always, many thanks for your help.

    Page URL:

  • Profile Image

    Answered by EliezerN on December 19, 2013 at 11:05 AM

    I am able to see the whole PDF file you have added to your form: 

    Did you already try a different machine? or a different Internet connection? It could be that the Internet connection is a bit slow and that's why the document does not load completely. Using adifferent browser may help to get a different result also.

    Please let us know if the issue still persists.