What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The Required ON Function doesn't seem to work?

    Asked by iconicperformances on June 18, 2011 at 05:54 AM

    I have just created an additional form for my website, however, it doesn't seem to validate the fields, as I can submit the form, without entering anything on the fields that require information.

    Is this a problem with JOTFORM, as the forms when I had set them up worked perfectly.

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    JotForm Support

    Answered by mliz on June 18, 2011 at 12:07 PM


    I opened the form that was recently created on your account. When accessing
    it directly via jotform url the required fields worked fine.

    Are you experiencing this issue using the site where the form was embeded?
    If this is the case kindly post the url of the site.



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    Answered by iconicperformances on June 19, 2011 at 06:26 AM

    The form in question is the most recent form called DrumStory Enquiry Form.

    You can find the URL of where I embedded the form at http://www.drumstory.com.au/DSY_contactForm.html

    You can leave all the fields blank, enter the CAPTCHA field and it will submit the file, without saying that certain fields are required.

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    Answered by allanftd on June 19, 2011 at 09:20 AM

    Hi iconicperformances,

    May we ask which browser type and verison are you using? I tried to test your form using the four major web browsers (IE, Firefox, Chrome, Safari) available and all of them responded well to the Required field validation.

    We'll await your response so that we can assist you further. 


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    Answered by iconicperformances on June 19, 2011 at 09:56 AM

    Bizarre.  All I do is enter the CAPTCHA Code and click on Submit Button and I receive the thank you page.  I am using IE8 (version 8.0.6001.18702).

    This is strange!!!

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    Answered by iconicperformances on June 19, 2011 at 10:00 AM

    I have noticed that I receive the following error messages from internet explorer.

    Webpage error details

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; .NET4.0E)
    Timestamp: Sun, 19 Jun 2011 13:59:53 UTC

    Message: Invalid character
    Line: 1
    Char: 1
    Code: 0
    URI: http://cdn.jotfor.ms/jotform.jgz?3.1.110

    Message: 'JotForm' is undefined
    Line: 19
    Char: 4
    Code: 0
    URI: http://www.drumstory.com.au/DSY_contactForm.html


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    Answered by allanftd on June 19, 2011 at 08:33 PM

    Hi there,

    Thanks for the feedback. I used the exact same version of IE during my first test. I tried using it again and got the same good result:

    If you haven't done it yet, please try to test your form again and let us know how it goes. You may also need to clear your cache and cookies and reboot your IE browser to start fresh again.

    Thank you for using JotForm!