The Required ON Function doesn't seem to work?

  • Profile Image
    iconicperformances
    Asked on June 18, 2011 at 05:54 AM

    I have just created an additional form for my website, however, it doesn't seem to validate the fields, as I can submit the form, without entering anything on the fields that require information.

    Is this a problem with JOTFORM, as the forms when I had set them up worked perfectly.

  • Profile Image
    mliz
    Answered on June 18, 2011 at 12:07 PM

    Hi,

    I opened the form that was recently created on your account. When accessing
    it directly via jotform url the required fields worked fine.

    Are you experiencing this issue using the site where the form was embeded?
    If this is the case kindly post the url of the site.

    Thanks!

    Regards,
    Mliz

  • Profile Image
    iconicperformances
    Answered on June 19, 2011 at 06:26 AM

    The form in question is the most recent form called DrumStory Enquiry Form.

    You can find the URL of where I embedded the form at http://www.drumstory.com.au/DSY_contactForm.html

    You can leave all the fields blank, enter the CAPTCHA field and it will submit the file, without saying that certain fields are required.

  • Profile Image
    allanftd
    Answered on June 19, 2011 at 09:20 AM

    Hi iconicperformances,

    May we ask which browser type and verison are you using? I tried to test your form using the four major web browsers (IE, Firefox, Chrome, Safari) available and all of them responded well to the Required field validation.

    We'll await your response so that we can assist you further. 

    JOTFORM SUPPORT

  • Profile Image
    iconicperformances
    Answered on June 19, 2011 at 09:56 AM

    Bizarre.  All I do is enter the CAPTCHA Code and click on Submit Button and I receive the thank you page.  I am using IE8 (version 8.0.6001.18702).

    This is strange!!!

  • Profile Image
    iconicperformances
    Answered on June 19, 2011 at 10:00 AM

    I have noticed that I receive the following error messages from internet explorer.

    Webpage error details

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; .NET4.0E)
    Timestamp: Sun, 19 Jun 2011 13:59:53 UTC


    Message: Invalid character
    Line: 1
    Char: 1
    Code: 0
    URI: http://cdn.jotfor.ms/jotform.jgz?3.1.110


    Message: 'JotForm' is undefined
    Line: 19
    Char: 4
    Code: 0
    URI: http://www.drumstory.com.au/DSY_contactForm.html

     

  • Profile Image
    allanftd
    Answered on June 19, 2011 at 08:33 PM

    Hi there,

    Thanks for the feedback. I used the exact same version of IE during my first test. I tried using it again and got the same good result:

    If you haven't done it yet, please try to test your form again and let us know how it goes. You may also need to clear your cache and cookies and reboot your IE browser to start fresh again.

    Thank you for using JotForm!

    JOTFORM SUPPORT