What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am getting a message "This must be a huge form; unable to download." I'm not sure why, since I wasn't having this problem yesterday.

    Asked by seniorcompanions on December 19, 2013 at 11:53 AM
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    Answered by jedcadorna on December 19, 2013 at 02:39 PM


    Can you please confirm where you were seeing this message like when opening the form, editing the form etc? I think this is a server response when it takes time for a form to load but not quite sure this is the first time I heard about this message. Are your still seeing this message till now? Your form loads perfectly when I am viewing it on your account.

    You can send us some screenshot so that we can check if this needs to be forwarded to our higher support. Please follow this guide on how to upload screenshots https://www.jotform.com/answers/277033

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    Answered by seniorcompanions on December 19, 2013 at 02:50 PM
    Here is the screen shot you requested.
    My problem is as follows:
    When I access my form through Chrome, I am able to access it. However, my buttons are missing, which doesnt allow me to make edits.
    My buttons are not missing when I access the form through Explorer. However, since this morning I have gotten the message that I cant access my form through Explorer. The message before the one shown below was something like, This form must be huge.
    John Miller
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    JotForm Founder

    Answered by aytekin on December 19, 2013 at 03:31 PM
    You are probably logged out on chrome. Please try logging out and login back.We will look into the IE 9 issue.