What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't access my forms or make new ones.

    Asked by camplongchallenge2 on December 19, 2013 at 01:15 PM

    Yesterday I created a form and it wouldn't let me access it later saying the form was too big. I thought I would just remake it and try to simplify, but then it wouldn't let me open my other form that had previously been working or create a new form. I keep getting the same message that the form is too big and won't load even after I deleted the large form, waited a day, and created a new account.

    I hope you can help me get this working, your service is really helpful!

    Thanks and happy holidays!

    My Forms can't access new form message create thanks
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 19, 2013 at 03:02 PM

    We appreciate your words towards us

    The issue has been escalated and it will be taken care ASAP

  • Profile Image
    Chief Technology Officer

    Answered by eee on December 19, 2013 at 03:06 PM

    Hi,

    Do you have a chance to send us the screenshot of the error ?

    Happy holiday,

    Kindest Regards,

    Ertugrul.

  • Profile Image
    JotForm Founder

    Answered by aytekin on December 19, 2013 at 03:26 PM
    I see that you are using internet explorer. Can you try using another browser such as Google Chrome and report us if the problem is resolved or not?