What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can ownership of an account be transferred?

    Asked by billsaunders1 on December 19, 2013 at 02:47 PM

    I have an account for a website I host.  I'm not going to be hosting it any more, but they were very pleased with your service, and want to continue it for their coming event in the summer.  Is there an easy way to transfer the entire account, or at least a pain-free method of giving them the form we created last year?

    hosting at least and
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    Answered by Cesar on December 19, 2013 at 04:14 PM

    They can easily create an account with JotForm and once it is created. You can request to have the Form moved to that account.

    Mind you, for security purposes, the request to move the form to the other account will require for both accounts to acknowledge the request, through the thread this request is made.

    Do let us know iif you need further support. Thank you.

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    Answered by billsaunders1 on January 10, 2014 at 11:08 AM

    Well, I guess we'll go ahead and request it, then.  Please transfer the form "RRR" from my account to account "misfirststep".  Will that transfer all the payment processing information, as well?

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    Answered by misfirststep on January 10, 2014 at 11:12 AM

    Hello,

     

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    Answered by misfirststep on January 10, 2014 at 11:13 AM

    Hello,

    I am ready to receive the form to account misfirststep.

     

    Thanks.

     

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    Answered by pinoytech on January 10, 2014 at 01:17 PM

    Hi,

    As per requested, I've transferred the said form in your misfirststep account.

    If you need further assistance, feel free to contact us again.

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    Answered by billsaunders1 on January 16, 2014 at 07:23 AM
    Did it work?
    ...
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    JotForm Support

    Answered by ashwin_d on January 16, 2014 at 08:08 AM

    Hello billsaunders1,

    As per my colleague, the form were transferred to account "misfirststep".

    Upon checking it again, I found the form "RRR" to be in their account.

    Thank you!

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    Answered by billsaunders1 on January 28, 2014 at 09:30 AM
    Just a quick question. On 1/16, I went to change my plan to the Starter
    plan, and the message that came up said "Your subscription has been
    scheduled to be cancelled manually." Today, it looks like the account
    attempted to renew, and charge my Paypal account. I went through the same
    process again, but it doesn't look like anything is changing in my
    subscription. How can I get it downgraded?
    ...
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    Answered by jedcadorna on January 28, 2014 at 09:33 AM

    @billsaunders1,

    May we request you post your concern on a new thread. Please use this link http://www.jotform.com/contact

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    Answered by billsaunders1 on January 28, 2014 at 09:56 AM

    Sorry, I didn't realize my email would be added to the thread.