What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
You must be referring the Incomplete Payment submissions in your form's submissions page.
Those submissions found in the Incomplete Payment inbox are those submissions from the payment form that were either abandon or not completed successfully.
This usually happen when a form user only submitted your form up to payment screen but not proceed with payment.
For example, I submitted your form https://www.jotform.com/31616507803249
when I reach the payment screen I did no proceed anymore.
You will see my submission ends up in the Incomplete Payment inbox in the submission then.
You will also received notification e-mail about this.
Inform us if you need further assistance.