What does "No Message Collected" mean?

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    Dominoe
    Asked on June 18, 2011 at 08:10 PM

    The submission is on the report, however, the client received an e-mail with just the message <<<No Message Collected>>>

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    allanftd
    Answered on June 18, 2011 at 08:59 PM

    Hi Dominoe,

    May I clarify that by the word 'client' you mean the person who completed the form? I was wondering how your client received an email because I checked your form and there is no autoresponder configured in your form. Could it be possible that the email did not come from JotForm?

    We'll await your response so that we can help you further. Thank you for using JotForm!

    JOTFORM SUPPORT

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    Dominoe
    Answered on June 18, 2011 at 09:50 PM

    no, my client who owns the website.  The e-mail message that they received was 

    <<<No Message Collected>>> yet the submission report showed a submission.

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    allanftd
    Answered on June 19, 2011 at 08:44 PM

    Hi Dominoe,

    Thanks for clarifying that. May we ask which entry in your submissions page had the no message collected error in the matching email notification? I looked into your submissions page and was able to see an entry with no answers at all (from someone with initials A. E. dated 2011-06-18 20:33:15), could it be the one? 

    Please advise. We're eager to assist you.

    JOTFORM SUPPORT

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    vickivan
    Answered on June 22, 2011 at 10:47 AM

    We had the same issue on June 20th with two messages with the notice <<< No Message Collected >>>