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    Cannot edit information on our forms

    Asked by nmhg on December 20, 2013 at 05:18 AM


    I have been trying to edit data which has been filled in on forms I have generated. When I hit the edit button all the data is lost and I get a blank form.



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    JotForm Support

    Answered by ashwin_d on December 20, 2013 at 08:52 AM

    Hello Ken,

    I'm sorry for the trouble caused to you.

    Upon checking your submission list page, I was unable to replicate the problem which you are having. Clicking on the "Edit" button did load the submission record in edit mode. Please see the screenshot below: 

    You should be able to edit your form submissions normally. It could be a temporary browser related cache issue and clearing your browser cache should help you. Here is a guide which should help you in clearing browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do get back to us if the issue persists.

    Thank you!