What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error in opening submissions

    Asked by jimattheloft on December 20, 2013 at 10:45 AM

    I received this error message in trying to open our submissions. We tried in Google, Safari and Firefox.

    Please assist

     

    Message From Jotform
    Cannot read form information. Try reloading the page. You will probably need to use a different browser (such as Firefox). There seems to be a bug with the Internet Explorer version you are using.
    Screenshot
    Submissions JotForm message table
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    JotForm Support Manager

    Answered by Jeanette on December 20, 2013 at 11:33 AM

    We are truly sorry about that, our developers are looking into it already. Rest assure it will be solved soon