What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please Help! I can't Access my form that is collecting holiday orders!!

    Asked by pieladyson on December 20, 2013 at 11:04 AM

    When I click to load Submissions I get an error message that tells me to use another browser. If I use Safari it tells me to use Firefox. If I use firefox it tells me to use Firefox (it thinks I'm using IE which I don't have on this computer). If I use another computer same thing... Please help I have to have access to these orders.





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    Answered by walkerlibrary on December 20, 2013 at 11:08 AM

    While we are waiting for an official answer and fix, this might be helpful. If you go to My Forms and click on the folder next to your form name, you may be able to see your submissions one by one. This is working for me right now. I get the same error as you when I click on "submissions."

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    Answered by gwic on December 20, 2013 at 11:20 AM

    Also, I used Reports next to submissions and was able to retrieve most data and massage it for my client reports by creating a new report. I know this is frustrating. I hope this helps:)

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    Answered by pieladyson on December 20, 2013 at 11:42 AM

    Thanks for the quick response on this guys! It seems they have this up and running again!