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    My Form Keeps Saying It Has Fields to Be Filled In, But It Doesn't

    Asked by Luca32435 on December 20, 2013 at 05:51 PM

    I have a form where people design their own product. I preview it and filled everything out. When i clicked pay, a yellow box appeared around it for about .1 of a second. I scrolled down and it said "Unfinished feilds, fix before continuing" or whatever.

     

    Please help!

    ~Lucas

    Page URL:
    http://www.jotform.ca/Luca32435/lucagamesdrawings

    preview product and
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    JotForm Support

    Answered by jonathan on December 20, 2013 at 07:47 PM

    Hi Lucas,

    I was able to reproduce the issue.

    In my testing of your form https://www.jotform.com/33534638357259 , I found that the widgets Advance Color Picker and Futurico Radio buttons are the caused of issue.

    The 2 mentioned widgets, when set as *Required fields, will have issue when submitting the form. The require validation message becomes erroneous when any of this 2 widget is required enable.

    I will submit a bug ticket to our next level support to begin process of rectification.

    The temporary resolution I can suggest for now is to not make this 2 fields a *required field in the form or use an altenrative field instead.

    You can use the regular radio option button and a textbox instead for color picker. 

    We will notify you when we have update on the status of this issue.

    Thanks.