What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    google authenticate not working

    Asked by SpeakeasyDC on December 21, 2013 at 09:26 AM

    I click authenticate button, then accept and it goes to blank sceen. see screenshot

    Screenshot
    then and
  • Profile Image
    JotForm Support

    Answered by alp_deniz on December 21, 2013 at 10:16 AM

    I could not replicate the issue, do you still experience it? 

    Regards

  • Profile Image

    Answered by SpeakeasyDC on December 23, 2013 at 02:31 PM

    yup. tried it in safari, chrome and firefox. Same results.  I go to edit form, then integrations, then googl drive, then authenticate, then agree, then I get blank page. 

  • Profile Image

    Answered by EliezerN on December 23, 2013 at 02:59 PM

    Thanks for the confirmation.

    From our side everything is working fine. Did you already try with a different form? It could be possible this issue is isolated to that single form. So, it would be helpful if you try using a different form or use a cloned version of your form. Here is how you can clone your form: Form cloning

    Please inform us if the issue still persists.

    Thanks

  • Profile Image

    Answered by SpeakeasyDC on December 23, 2013 at 03:10 PM

    got it to work on another form. Maybe the first one didn't work b/c it was imported from another platform. Thanks!

  • Profile Image
    JotForm Support

    Answered by jonathan on December 23, 2013 at 03:49 PM

    @ SpeakeasyDC

    Thank you for updating us.

    Contact us again anytime if you need further assitance.

    Thanks!

  • Profile Image

    Answered by nasusenots on March 30, 2015 at 05:43 PM

    I am having this same problem! Please help
  • Profile Image
    JotForm Support

    Answered by jonathan on March 30, 2015 at 06:01 PM

    @ nasusenots

    We will resolve your issue on a separate thread here http://www.jotform.com/answers/543551

    Thanks.