Jotform file upload failing for larger files - This is old news

Hi Andy,

We are truly sorry to hear that and apologies for any inconveniences caused.

We have domain separation rule imposed in each form depending on users location. Example, if you're from Asia, your form domain would be jotform.co or .me perhaps, and if you're from UK your domain would be jotformeu.com and for US, it will be jotform.us. It's main purpose is to limit the impact of any possible domain suspensions in the future.

As far as I know, multiple file files aren't capable of handling large files so we'd suggest not to use it otherwise the upload may fail at some point. It works best for files lower than 100MB.

However, the single file upload should work fine but take note on the Jotform limits, it's 1GB per upload only. If the single file upload doesn't work, try to recreate the field.

You can also try out other alternative file uploads like,

Filepicker http://widgets.jotform.com/widget/filepickerIO

Drag & Drop http://widgets.jotform.com/widget/drag_and_drop_upload

Transloadit http://widgets.jotform.com/widget/transloadit

Feel free to update us should you have further questions or concerns and hopefully one of these tool works for you.

Thanks!

@ Andy,

As already suggested by our colleague Elton, for larger file size upload, it is recommended to use on the the single file upload option.

This by the way is a paid account, but it seems that somehow we still have the 100mb limit that comes with a free account. Could this be the reason? 

I am sure this is not the reason as there are other users as well that have done this, but there were no reported issues that pertains to it as caused. 

Can you please post your form here that allows upt to 1GB file size upload. We will try testing the form.

Thanks.

I think you should follow up on this thread only