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    Multiple Conditions not working

    Asked by joelurgio on December 21, 2013 at 07:05 PM
    condition show hide conflict
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    JotForm Support

    Answered by EltonCris on December 22, 2013 at 03:21 AM

    Hi,

    Would you mind elaborating your question so we can assist you better?

    Thanks!

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    Answered by joelurgio on December 23, 2013 at 02:13 PM

    Yes Sorry, I have created multiple conditions for a question but only one of the conditions seems to be functioning.

     

    Is there a limit to how mny conditions can be applied to a question?

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    JotForm Support

    Answered by ardy0689 on December 23, 2013 at 03:04 PM

    Thanks for clarifying your inquiry. As far as I know there are no limits on how many conditions you can make on a single form. However, the more you create the more it makes the form load slower.

    May I ask if this is the form in question https://www.jotform.com/33536062986866?

    If this is the form, upon checking I can see many conflicts. As a rule of the thumb, you should only use an Action once on the same field. If you have used the same field on an Action on a particular condition, you must not use it on another condition.

    For Example:

    Condition 1

    If "Total Number of Band Members" is 2
    Hide "Name"

    Condition 2

    If "Total Number of Band Members" is 3
    Hide "Name"

    As you can see you have used Hide "Name" and others more than once across different Condition sets. This is will make the Condition Feature to stop functioning. With different sections like this with exact field names it is easily to commit mistakes as you do not know if you are using the same field name or not because the labels are exact.

    The best approach for this if you want them to hide the sections is to use a Form Collapse field to separate each sections.

     

    Then hide the specific Form Collapse rather than hiding multiple fields individually. Please refer on this user guide How to Hide or Show Multiple Fields at Once Based On a Single Conditional Entry to achieve the same effect on this sample form:

    http://form.jotformpro.com/form/33565449976977

    The sample form is based on your form in which I cloned and fixed the condition. I used Show rather Hide then followed the user guide to Show Multiple fields at once. If you wish to clone this form please refer to this user guide Cloning a Form from a Web Page.

    Is this condition behavior you are trying to accomplish? Please let us know. Thank you

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    Answered by joelurgio on December 23, 2013 at 03:09 PM

    yes thats, it 

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    JotForm Support

    Answered by Mike_T on December 23, 2013 at 03:49 PM

    In case you need any further assistance on this, we will be happy to help. Please feel free to contact us anytime.

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    Answered by joelurgio on December 23, 2013 at 04:00 PM

    Thanks, 

     

    I do have one follow up question.  Now that I used the cloned sample form from the jotform response above, it is cutting of the responses and ability to move through the form. 

     

    Can you suggest a tweak to fix that?? Thanks 

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    JotForm Support

    Answered by jonathan on December 23, 2013 at 04:16 PM

    @ joelurgio 

    Hi,

    Please create a separate new thread for your new question.

    Use this link http://www.jotform.com/contact/ 

    Provide as much detail you can. We will attend to the question as soon as we can.

    Thank you.