What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    No notification email coming up after testing two different emails

    Asked by desiree on December 23, 2013 at 12:54 PM

    Hello, 

    We have tested two different emails, and follow instructions however none of the test have come through to us. 

    Can you please help. 

    Thanks 

    Emails email different thanks hello
  • Profile Image

    Answered by EliezerN on December 23, 2013 at 01:20 PM

    It is possible the emails have gotten in the spam folder of your email address, so, please make sure to check that folder.

    Also, note that if you are using the Test Email button of the Notifcation email, it will work with the email address associated with the account only, so, make sure to test your forms in real time so that it can send the email notification to the specified recipient email.

    If the emails are not in the spam folder and you are not using the Test Email button, kindly share with us the URL of the form you are having troubles with and we will further investigate.

    Thanks