What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    If it says 1,000 submissions does it mean 1,000 for each sub user or 1,000 for the

    Asked by OrionAppraisals on December 23, 2013 at 12:57 PM

    If it says 1,000 submissions does it mean 1,000 for each form and sub user or 1,000 for the entire package??

    Submissions and
  • Profile Image
    JotForm Support

    Answered by TitusN on December 23, 2013 at 01:20 PM

    Hello, 

    Your sub_users share your subscription upper limits, that is, if you share your forms with them, any submission through that form is accounted under the 1000 submission upper limit. 

    If they share a form with you (that is, it is their form), then any submissions made under that form will be accounted under your sub_user's upper limit. 

    Sharing forms makes it easy to allow teams to work with edits and submissions, but the owner of the form is where submissions are accounted through.... 

    Please let us know if this response clarifies things, and how we can assist further. 

  • Profile Image

    Answered by OrionAppraisals on December 23, 2013 at 01:24 PM

    ok so just to clarity. If I am developing web sites and create forms through my account for my different cleints, They can receive their info for the submissions individually but they all count against the over all submission number allowed. Correct?

     

  • Profile Image
    JotForm Support

    Answered by TitusN on December 23, 2013 at 01:39 PM

    Correct.

    As long as the form belongs to you, your submission upper limit (i,e, 1000) will be deducted following each submission. 

    You can relinquish ownership of the form by transferring the form to another user if you want completely isolate management and ownership privileges.