Wishbox is not working on particular Wordpress site

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    shoutfactory
    Asked on December 24, 2013 at 01:41 AM

    Doesn't seem to work in Wordpress.

  • Profile Image
    jedcadorna
    Answered on December 24, 2013 at 08:26 AM

    Hello,

    Thank you for contacting us. You should add the wishbox code in your wordpress header.php and paste it right after the <body> tag. Please see follow this steps:

    1. Click Appearance then Editor.

    2. Click on header.php

    3. Add your wishbox code after the <body> tag

    4. You should now see your Feedback plugin

     

    If this does not work for your you can also use Jotform feedback plug. Please refer to this blog http://www.jotform.com/blog/82-New-Wordpress-Plugin-JotForm-Feedback-Button. Don't hesitate to ask if you need further help and if you have other questions feel free to post your question in a new thread http://www.jotform.com/contact.

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    shoutfactory
    Answered on December 24, 2013 at 10:56 AM
    Ok. Thanks.

    ...
  • Profile Image
    shoutfactory
    Answered on December 24, 2013 at 10:57 AM
    How do I see the actually screen capture and markup?

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  • Profile Image
    shoutfactory
    Answered on December 24, 2013 at 11:03 AM
    The screen capture is not being sent with the message.

    Here you can try it for yourself: www.shoutfactory.net

    ...
  • Profile Image
    shoutfactory
    Answered on December 24, 2013 at 11:59 AM
    I got it working on the site: www.shoutfactory.net

    But it’s not sending the screen capture with the emails.

    ...
  • Profile Image
    shoutfactory
    Answered on December 24, 2013 at 12:20 PM
    The home page. IE 10. Windows 7.

    Someone there got it to work somehow…

    Regards,
    ...
  • Profile Image
    shoutfactory
    Answered on December 24, 2013 at 12:21 PM
    Ok, the problem is the home page. It worked from an inner page.

    Regards,
    ...
  • Profile Image
    shoutfactory
    Answered on December 24, 2013 at 01:14 PM
    Nope, doesn’t work in either Chrome or Firefox. Must a plugin that is causing the problem.

    Regards,
    ...
  • Profile Image
    shoutfactory
    Answered on December 24, 2013 at 01:16 PM
    Nope, doesn’t work in Chrome or Firefox and on the other Wordpress site the home page
    doesn’t load at all.

    Regards,
    ...
  • Profile Image
    Mike_T
    Answered on December 24, 2013 at 03:18 PM

    It seems to be fine on my side. I have used the 'Send Feedback' button directly from the main page:

    http://shoutfactory.net/

    Do you use the same page to test the Wishbox?

  • Profile Image
    shoutfactory
    Answered on December 24, 2013 at 03:25 PM
    You can’t be using the site because I do not get these emails.

    Regards,
    ...
  • Profile Image
    shoutfactory
    Answered on December 24, 2013 at 03:25 PM
    My opinion of your service is that it MAY or MAY NOT work with a particular site.
    You just have to test it and see if it does.

    Regards,
    ...
  • Profile Image
    Mike_T
    Answered on December 24, 2013 at 04:11 PM

    Thank you for your update. I realize now that the images are being generated, but these images are not always going though to the system from your site. I have submitted a bug report ticket about this.

    The Wishbox is an additional type of forms that we have. This is not our main service, and unfortunately, this is a bit complex technology. It is based on the live website -> screenshot rendering server side engine, so there might be some issues due to the nature of web.

    You can check other types of forms in our Form Templates Gallery.

    We will let you know if we have any updates on the Wishbox issue.

  • Profile Image
    shoutfactory
    Answered on December 24, 2013 at 04:15 PM
    Ok. thanks

    Regards,
    ...