What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I want to Extend My Account

    Asked by actionbasic on June 20, 2011 at 11:28 PM

    Hi,

     

    I just went through the forums regarding this issue and found you can remove the disable once per account. I am using JotForms for a client and love them, but cannot upgrade my account for a week or so. I had no idea they would get so many submissions in the one month. Can you please allow me this one time extension for the month?

    I would greatly appreciate the help.

     

    Best,

    Brandon

    Page URL:
    http://www.polin8.com/support.html

  • Profile Image

    Answered by allanftd on June 21, 2011 at 01:13 AM

    Hi Brandon,

    I checked our member database and found out that your username actionbasic is currently active. There is no further action needed. Kindly try again and let us know if it works this time or not.

    Thank you for using JotForm!

    JOTFORM SUPPORT

  • Profile Image

    Answered by actionbasic on June 21, 2011 at 01:22 AM

    Thank you! One other question, is there a way to change the URL redirect once the form is submistted without having to redo my code? Is there a file or anything I can get to?

  • Profile Image

    Answered by allanftd on June 21, 2011 at 02:13 AM

    Hi Brandon,

    Yes, you can use the Thank You Wizard to specify how you would like to forward your users after submitting the form.

    Click the Thank You button of your toolbar to open the Thank You Wizard. Then select Custom URL as shown below:

    Then enter the URL where you want to redirect your users after completing your form, and click Finish.

    I hope you find the above instruction useful. Please let us know if you have any other questions or concerns. 

    JOTFORM SUPPORT