What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is my account limited to 10 when it says 100 on your site?

    Asked by thatstevesmith on December 24, 2013 at 09:35 AM

    I received an email saying I am limited to 10 forms filled out. 

    This is what I went off of when I signed up for your service.


    Free with Full Service
    JotForm is a free form builder. With a free account, you can use JotForm fully upto 100 submissions/month. No trials. No crippleware. No ads. Just what you need.
  • Profile Image
    JotForm Support

    Answered by ardy0689 on December 24, 2013 at 09:47 AM

    We apologize for the confusion. Upon checking your account, you are currently at Free Account status. The limits imposed is still 100 normal submissions, 10 Secured SSL Submissions and 10 Payment submissions.

    I will explain it further the factors on what Submission type it will consume.

    Normal Submission:

    1. No Payment Integration or no Payment fields involved in the form
    2. Is using HTTP version of the form link i.e https://www.jotform.com/33446147954158
    3. Is using the HTTP version of the embed codes

    Secured SSL Submission:

    1. No Payment Integration or no Payment fields involved in the form
    2. Is using HTTPS version of the form link https://secure.jotform.com/33446147954158
    3. Is using the HTTPS version of the embed codes of the form


    Be sure to double check if you are using HTTPS or HTTP to distribute the form link or the embed code to avoid consuming your SSL submissions. For testing purposes please use the HTTP version to avoid wasting your SSL submissions.

    Payment Submissions:

    1. Any version HTTP or HTTPS version of the form that uses Payment Integrations or Payment Fields


    I understand that this is a mistake and you have consumed your SSL submission unknowingly. I have reset your SSL counters. However, we can only do this only once per account. If you need further assistance, please do not hesitate to contact us again.